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Refund and Return Policy

Thanks for shopping at Myshopexpress Marketplace

Myshopexpress does not take liability for any vendors product /items return and refund policy on the marketplace. If you are not entirely satisfied with your purchase, first send us an email: Askmyshopexpress.Store@gmail.store and subject: Refund”.

Cancellation

In the case of Products, if you are contracting as a customer, you have a statutory right to cancel your Product order for any reason and receive a full refund, except in the case of certain products listed.

  1. In any case of a cancellation of an order, then we will refund the the amount less the transaction charges
  2. In any case of Cancellation, refund will take a duration within 30 calendar days following cancellation.If an order is cancelled within 5 working days , then we will refund the amounts owed following cancellation and in any case within 30 days following cancellation.
  3. In case of cancellation,an email will be sent from myshopexpress to confirm cancellation request.

Returns

In cases of return please take note of the following conditions :

  1. You have 7 calendar days to return an item(s) counting from the date you received it.
  2. To be eligible for a return, your item must be unused and in the same condition that you received it.
  3. Your item must be in the original packaging.
  4. Your item needs to have the receipt or proof of purchase.

Refunds

At myshopexpress if your  refund is approved  ,You will receive the credit  within a within 30 calendar days,

  • A 100% refund if you don’t receive your order after 30 days
  • Orders that have already been shipped cannot be canceledIf a cancellation request is submitted at this point,  . The buyer has the option to return the item for a refund once delivery .
  • If we are due to provide you with a refund then this will be made to the credit or debit card used to carry out the original transaction.
  • In any case of a cancellation of an order, then we will refund the the amount less the transaction charges

Return Shipping

At Myshopexpress Customer are approved for return of product or dissatisfied orders will be responsible for paying  shipping costs for returning item. Shipping costs are non­-refundable.

What guarantees can I get?

Everyone who shops on myshopexpress receives the following guarantees

  1.  A 100% Refund if you don’t receive your order after 30 days
  2. Returns  damaged products for 100% refund.

Note :Sellers may also offer additional refund for their products:

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